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app.athenahq.ai/knowledge-base

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Purpose

The Knowledge Base Pillar Detail page gives you a deep dive into a specific topic (or “pillar”) in your Knowledge Base. It serves as your central workspace to review and manage the individual facts and claims that make up this topic. From this page, you can see where each fact came from, approve or reject pending information, review the AI-generated synthesis document, and see how your website’s content overlaps with the pillar. It is an essential tool for keeping your AI’s understanding of your brand accurate and up to date.

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What’s on the page

The top of the page displays the pillar’s title, description, and the date it was last researched. It includes a status dropdown to change the pillar’s state and a ⋯ (kebab) menu containing pillar-level actions.

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Tabs Bar

The page is organized into five main tabs, each showing a live count of items:
  • Claims (N): The main view, listing all live facts associated with this pillar.
  • Sources (N): Groups all approved facts by their originating source, showing the source name, an icon/favicon, and the count of facts from that source.
  • Associated pages (N): Lists internal pages from your site that match this pillar, sorted by confidence match.
  • Document: Displays the AI-generated synthesis document for the pillar, formatted in markdown.
  • Matching articles (N): Shows existing content on your site that overlaps with this pillar’s claims, displaying a match percentage and the number of matched claims per article.

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Claim Cards

On the Claims tab, each fact is displayed as a card containing:
  • Fact text: The actual claim text.
  • Source chip: A link to the URL or a badge indicating how the fact was captured (e.g., Web search, Upload).
  • Status badge: Indicates if the fact is “Approved”, “Rejected”, or “Pending review”.
  • Confidence: Indicates the system’s confidence level in the fact (e.g., “high confidence”).
  • Usage chip: Reads “Used in N articles”. Hovering over this chip reveals a list of content articles grounded by this fact.
  • Timestamp: Shows when the fact was added or last reviewed.

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Fact Details View

Clicking anywhere on the body of a claim card opens a dialog titled “Claim”. This view displays the full fact text, the exact supporting excerpt (“Evidence”), any contextual notes, source links, and a link reading “View AI response →” if the claim originated from an AI response.

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What you can do here

Pillar-level actions
  • Change pillar status: Use the dropdown in the header to switch the pillar between “Draft”, “Published”, “Researching”, and “Archived”.
  • Edit pillar: Inside the header’s ⋯ menu, click “Edit” to open a dialog where you can change the pillar’s title and description.
  • Regenerate document: Inside the header’s ⋯ menu, click “Regenerate” to rebuild the synthesis document using the current set of approved facts.
  • Export facts (CSV): Inside the header’s ⋯ menu, click “Export facts (CSV)” to download a spreadsheet of the pillar’s facts.
  • Delete pillar: Inside the header’s ⋯ menu, click “Delete”. You will be asked to confirm before permanently deleting the pillar and its facts.
Claim-level actions
  • Search facts: Use the “Find in this pillar…” search box to filter the visible cards by matching text or source quotes.
  • Add a claim: Click the floating “Add claim” button in the bottom right of the Claims tab to manually enter a new fact and source URL.
  • Filter by source: On the Sources tab, click any row. This switches you back to the Claims tab and filters the list to show only approved facts from that specific source. A chip reading “Source: [name] · approved only” will appear. Click the “Clear source filter” button (the X icon on the chip) to remove the filter.
Claim kebab menu actions (⋯ on each card)
  • Approve: Moves a pending claim to Approved.
  • Reject: Moves a pending or approved claim to Rejected. Rejecting an already-approved claim requires confirmation.
  • Mark as pending: Moves an approved or rejected claim back to the pending queue.
  • Edit fact: Opens the “Edit fact” dialog to modify the text, source URL, source excerpt, or confidence. (Not available for rejected facts).
  • Change pillar: Opens a dialog to re-file the claim to a different published pillar.
  • Delete: Permanently removes the fact.

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Data shown

The information on this page comes from your Knowledge Base imports, automated site scanning, and manual fact additions. Usage chips reflect exactly where your approved facts have been utilized to generate content articles within the platform.

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Common workflows

Reviewing new facts
  1. Open the Claims tab.
  2. Look for claim cards badged “Pending review”.
  3. Click the ⋯ menu on the card.
  4. Select Approve to accept it or Reject to dismiss it.
Filtering facts by source
  1. Click the Sources tab.
  2. Click a specific source row.
  3. Review the filtered list of facts on the Claims tab.
  4. Click the “Clear source filter” (the X) on the filter chip to return to the full list.
Correcting a fact
  1. On the Claims tab, click the ⋯ menu on the fact you want to fix.
  2. Click Edit fact.
  3. Make changes to the text, source URL, or confidence.
  4. Click Save.
Re-filing a claim to a different pillar
  1. Open the ⋯ menu on a claim card.
  2. Click Change pillar.
  3. Search and select a target published pillar in the dialog.
  4. Confirm the move.

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Empty, loading, and error states

  • Empty:
    • Claims tab: “No claims yet. Add claims below or run pillar research.”
    • Document tab: “No document generated yet” alongside a “Generate document” button.
    • Matching articles tab: “No matching articles found”.
    • Associated pages tab: “No pages linked yet” alongside a button to search the site.
    • Sources tab: “No sources yet”.
    • Search: “No claims match this search.” or “No facts from this source.” if a filter yields nothing.
  • Loading: Gray skeleton blocks appear while the pillar data, tabs, and facts load.
  • Error: If the pillar ID does not exist or fails to load, a “Pillar not found.” message is displayed with a link to go “Back to Knowledge Base”.
  • Linked from: The main Knowledge Base page (by clicking a pillar card), deep links from the content editor’s claims sidebar, and links from verification reports.
  • Links to: The main Knowledge Base page (via the “Back” link or after deletion), content articles (via the “Used in N articles” hover links), and external source websites (via source chips and associated pages).

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Common support questions

Why can’t I edit a rejected fact? Rejected facts must be marked as pending before they can be edited. Click the ⋯ menu, select “Mark as pending”, and then you can choose “Edit fact”. Where did my archived facts go? Archived facts are hidden from the active pillar view to keep the workspace clean. You can view them in the main Knowledge Base by accessing the pillar’s Archived tab there. Why can’t I delete a claim? Only organization administrators have permission to permanently delete claims. If you are not an admin, the “Delete” action will be denied. Why does exporting facts ask me to upgrade? Exporting facts to a CSV file is a premium feature. If you are on a free subscription plan, clicking the export option will open a dialog to view paid plans instead of downloading the file.