Skip to main content

Open in AthenaHQ

app.athenahq.ai/knowledge-base/review

​
Purpose

When Athena extracts factual claims from sources like web research, AI responses, or document uploads, it doesn’t always automatically add them to your Knowledge Base. Athena holds back claims that it can’t confidently verify on its own - such as low-confidence extractions, claims from third-party sources, or statements comparing your brand to competitors. The Review pending claims page acts as a holding queue for these unverified facts. It allows customers to review the extracted claims, decide which ones belong in their published pillars, and clear out irrelevant or incorrect extractions by rejecting or deleting them.

​
What’s on the page

Page header Features the page title “Review pending claims” and a “Back to Knowledge Base” link to return to the main Knowledge Base view. Intro copy Explains why claims end up in this queue and displays the current pagination range (e.g., “Showing 1–100 of 250.”). Filter & scope bar When no claims are selected, this bar provides tools to narrow down the queue:
  • Confidence tabs: Filters claims by Athena’s extraction confidence (“All”, “High”, “Medium”, “Low”).
  • Source tabs: Filters claims by their origin (“All sources”, “Web research”, “AI responses”, “Uploads”, “Your site”).
  • Pillar filter: A dropdown labeled “All pillars” (with a “Search pillars…” prompt) that restricts the view to claims suggested for a specific pillar.
  • Search claims: A search input to filter claims by specific keywords.
Selection toolbar When one or more claims are checked, the pillar filter and search input swap out for a bulk action toolbar. It shows the number of selected claims (e.g., “2 selected”), a “Clear” button (with an “Esc” shortcut badge), and bulk action buttons for “Approve”, “Reject”, and “Delete”. Select-all-matching banner If a user checks the “select all visible” checkbox in the list header, a banner appears below it. If the filtered queue spans multiple pages, the banner states “All [N] claims on this page are selected” and provides a link to “Select all [Total] matching claims”. Once activated, it switches to “All [Total] claims matching this filter are selected” with a “Clear selection” link. Pending claims list The main area displaying the claims to be reviewed. The table header contains a master checkbox to select all visible claims and text summarizing the page (e.g., “100 reviewable · 5 without pillar”). Each row represents one claim.
  • Checkbox: Selects the claim for bulk actions.
  • Claim text: The full extracted statement.
  • Pillar link / Assign a pillar: If the claim was auto-suggested for a pillar, the pillar’s name is shown as a clickable link. If the claim is unfiled, a dashed ”+ Assign a pillar” button appears instead.
  • Confidence badge: Shows “high confidence”, “medium confidence”, or “low confidence”.
  • Source badge: Displays the claim’s origin (e.g., “Web research”, “AI response”, “Upload”, “Your site”, “Manual”).
  • Source link: An external link to the original webpage, if a URL was recorded.
  • Source quote: An italicized quote from the source text that supports the claim.
  • Row actions: Inline buttons to “Approve”, “Reject”, or “Delete” the specific claim.
Pagination footer Provides “Previous” and “Next” buttons to page through the queue, 100 claims at a time. Assign a pillar dialog A popup that opens when clicking ”+ Assign a pillar” on an unfiled claim. It contains a searchable list of published pillars and an “Assign” button to file the claim.

​
Drilldowns

  • Clicking a pillar name: Navigates to the detail page for that specific pillar.
  • Clicking “Assign a pillar”: Opens the “Assign a pillar” dialog.
  • Clicking the “Source” link: Opens the original source webpage in a new browser tab.

​
What you can do here

  • Filter claims: Use the confidence tabs, source tabs, pillar dropdown, and search box to narrow the queue. Changing any filter resets your current selection and returns you to page 1.
  • Select claims: Check the box next to individual claims, or click the master checkbox in the header to select all claims on the current page.
  • Select all matching claims: After selecting all visible claims on a page, click the “Select all N matching claims” link in the banner to reject or delete across the entire filtered queue. Approval works on the selected page only.
  • Bulk Approve: Click “Approve” in the selection toolbar to approve the selected claims on the visible page into their respective pillars. Approval is disabled in all-matching mode. Tooltips explain the action (e.g., “Approve 5 claims across 2 pillars”). If claims lack a pillar, the tooltip notes “N selected claims can’t be approved without a pillar”.
  • Bulk Reject: Click “Reject” in the selection toolbar to discard the selected claims. If in “all matching” mode, you will be asked to confirm “Reject all N matching claims?”. The button changes to “Rejecting… X of N” while processing.
  • Bulk Delete: Click “Delete” in the selection toolbar. A confirmation dialog asks “Delete N claim(s)?” (or “Delete all N matching claims?”). The button changes to “Deleting… X of N” while processing.
  • Approve (per row): Click the inline “Approve” button to move a single claim into its assigned pillar. Disabled if the claim has no pillar.
  • Reject (per row): Click the inline “Reject” button to discard a single claim.
  • Delete (per row): Click the inline “Delete” button (trash icon). You will be asked to confirm “Delete claim?”.
  • Assign a pillar: Click ”+ Assign a pillar” on an unfiled claim, select a published pillar from the dropdown, and click “Assign”. The claim remains in the queue but can now be approved.
  • Clear selection: Click the “Clear” button in the toolbar, click the “Clear selection” link in the banner, or press the Escape key on your keyboard.
  • Undo a rejection: When rejecting a selection on the current page, a success toast appears saying “Rejected N claims” with an “Undo” button. Clicking it restores the claims back to the pending queue.

​
Data shown

The list displays pending (unreviewed) factual claims extracted by Athena for your tracked website. The pillar dropdown and assignment dialog display your published Knowledge Base topics.

​
Common workflows

Review and approve a batch of high-confidence claims
  1. Click the “High” confidence tab to show only high-confidence extractions.
  2. Check the master checkbox in the list header to select all visible claims.
  3. Click the “Approve” button in the selection toolbar.
  4. A toast confirms the approval, and the list refreshes to show the next batch.
Mass-reject an entire filtered queue
  1. Apply filters (e.g., source: “AI responses” and a specific pillar).
  2. Check the master checkbox in the list header to select the current page.
  3. Click “Select all [N] matching claims” in the banner that appears.
  4. Click “Reject” in the toolbar and confirm the prompt.
  5. The system processes the rejections in batches, updating the button progress until finished.
File an unfiled claim into a pillar
  1. Locate a claim displaying the ”+ Assign a pillar” button.
  2. Click the button to open the assignment dialog.
  3. Search for and select an existing published pillar.
  4. Click “Assign”. The claim row updates with the new pillar name and the “Approve” button becomes active.
Delete a single claim permanently
  1. Click the trash icon on the claim’s row.
  2. Read the confirmation dialog warning that deleted claims can be re-imported later.
  3. Click “Delete” to permanently remove the claim.
Undo an accidental rejection
  1. After clicking “Reject” on a selection, look for the “Rejected N claims” toast notification.
  2. Click “Undo” on the toast before it disappears.
  3. The claims reappear in the pending list under their original pillars.

​
Empty, loading, and error states

  • Empty: If the entire queue is empty, the page shows “Nothing to review” / “All extracted claims have been reviewed.” If filters are active but yield no results, it shows “No pending claims match these filters” / “Try different filters or another search.”
  • Loading: While fetching claims, the page displays a stack of skeleton placeholder rows.
  • Errors: If a bulk action (approve, reject, delete) fails completely or partially, a red error toast or a yellow warning toast appears. The list automatically refreshes to show the actual remaining claims.
  • Linked from: The main Knowledge Base page (via the “Review N pending” call-to-action button).
  • Links to: Pillar detail pages (via topic links in the rows), external source URLs (via the “Source” links), and back to the main Knowledge Base (via the top-left “Back to Knowledge Base” link).

​
Common support questions

What’s the difference between Reject and Delete? Rejecting a claim keeps it hidden in the background so Athena knows never to extract or import that specific fact again. Deleting a claim removes it entirely, freeing up space, but means Athena might re-extract the same fact during a future research run. Why is the “Approve” button grayed out on some claims? Claims must belong to a pillar before they can be approved. If a claim doesn’t have a pillar, you must click ”+ Assign a pillar” to file it first. Why can’t I bulk approve all matching claims across multiple pages? “Select all N matching claims” lets you mass-reject or mass-delete, but bulk approval is disabled in this mode. Because claims are approved directly into their assigned pillars, you must review and approve them page-by-page. Where did the “Select all matching claims” button go? If you uncheck any individual row, or if you change pages or filters, the selection drops back to just the visible items on your current page.